Payment and delivery
Bank transfer only.
We accept payment by bank transfer using the bank details provided on the invoice. VAT is shown on the invoice where applicable.
There is no minimum order. We work with both wholesale and single-item orders.
How it works:
- Select the items you need and place an order through the website.
- We review your order, contact you by phone or email to confirm the details, and issue an invoice with our bank details.
- You pay the invoice by bank transfer.
- Once we receive confirmation of payment, we prepare your order for collection or arrange delivery.
There are two ways to receive your order: collection from our warehouse or delivery to your address.
Warehouse collection
You can collect your order from the KADZAMA warehouse:
Warehouse hours: 10am to 2pm. Please confirm your collection time with your manager in advance.
Courier and freight delivery
We deliver within Slovenia, across Europe and internationally.
Orders can be supplied under DAP or EXW Incoterms:
- DAP (Delivered at Place) — we arrange transport to the agreed destination.
- EXW (Ex Works) — your carrier collects the order from our warehouse.
The appropriate delivery option can be agreed with your manager when placing the order.
- Delivery cost: calculated individually according to the delivery terms, weight, volume and destination. The exact cost is confirmed before the invoice is issued.
- Order processing: if the item is in stock, preparation normally takes 3 to 5 business days. Your manager will confirm the expected timeframe for your order.
- International orders: we arrange export customs clearance from Slovenia. Import customs clearance, duties and taxes in the destination country are the customer's responsibility.
Can I pay by card online?
No. We currently accept payment by bank transfer using the bank details provided on the invoice.
Do you issue VAT invoices?
Yes. VAT is shown on the invoice where applicable.
How long will my order take after payment?
If the item is in stock, preparation normally takes 3 to 5 business days. Your manager will confirm the expected timeframe for your order.
Who arranges and pays for delivery?
It depends on the agreed delivery terms. Under DAP, we arrange delivery and include the transport cost in the invoice. Under EXW, your own carrier collects the order from our warehouse.
Do you deliver outside Slovenia?
Yes. We deliver across Europe and internationally under DAP or EXW terms.
Who handles customs clearance for international deliveries?
We arrange export customs clearance from Slovenia. Import customs clearance, duties and taxes in the destination country are the customer's responsibility.
Is there a minimum order?
No. We accept both single-item and wholesale orders.
What should I do if my order arrives damaged or incomplete?
Contact your manager within 3 days of delivery and provide photos of the shipment, packaging and any visible damage. We will review the case individually with our technical and logistics teams.
Can I collect my order myself?
Yes. Collection is available from our Ljubljana warehouse from 10am to 2pm. Please confirm your collection time with your manager in advance.
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